SmartSites (https://www.smartsites.com), a digital marketing agency, announced that it has partnered with Smith.ai to provide virtual receptionist and live chat solutions.
SmartSites and Smith.ai announced their partnership to help growing businesses better capture and qualify leads as well as establish solid relationships with existing customers. SmartSites, the online marketing company will leverage Smith.ai’s capabilities to enable clients to professionally answer business calls, texts, chats, and messages from social media. In addition, SmartSites has personally vetted and chosen Smith.ai because the company provides the best virtual receptionist services for small businesses.
"We are excited to partner with Smith.ai," said Michael Melen, Co-CEO & COO at SmartSites. "Research has shown that the first point of contact is vital for most businesses. Initial contact points may include, but are not limited to, social media, live chat, text messages, and phone calls. Because many companies tend to overlook the importance of making a positive first impression, we have decided to introduce Smith.ai as a recommended partner for our clients."
Virtual receptionists or assistants are real, professional people who work behind the scenes 24/7 to answer sales calls and customer inquiries. Operating as an extension of your existing team, virtual receptionists can also work through the weekends so business owners do not miss opportunities that may help grow their companies. With a remote receptionist, business owners are able to:
- Save money on training and hiring costs
- Efficiently facilitate call routing and screening processes
- Handle high call volume and lead intake
- Streamline appointment scheduling procedures
Live chat tools for businesses improve communications with potential clients and website visitors. These intuitive solutions allow customers to message the business 24 hours a day, 7 days a week and receive a fast response. They simply open a live chat window and connect with a live agent in real time. In addition to creating better customer experiences, with live chat business owners are also able to:
- Make customers feel valued by responding in real-time
- Improve customer retention rate by enabling easy access to sales and customer service teams
- Close deals more efficiently than ever before
- Capture and qualify incoming leads to maximize marketing ROI
Smith.ai was founded by Aaron Lee (Co-founder & Chief Executive Officer) and Justin Maxwell (Co-founder & Chief Design Officer). The company aims to help create responsive businesses and help entrepreneurs succeed. Headquartered in Palo Alto, CA, Smith.ai manages an array of professional virtual receptionist teams across North America — from Washington to Florida, Canada to Mexico. Backed by sophisticated AI technology and a highly skilled global workforce, Smith.ai meets client expectations of 24/7 live chat and receptionist services with high standards.
Alex Melen and Michael Melen founded SmartSites in 2011. Alex has been named one of the top 100 Young Entrepreneurs in America in 2001 by YoungBiz Magazine, and one of the Top 25 Entrepreneurs under 25 in 2006 by BusinessWeek. Alex and Michael are industry leaders with Fortune 500 and Ivy League experience and have led Smartsites to become one of the most recognized digital marketing agencies in New Jersey and nationwide. The company is based at 45 Eisenhower Drive, Suite 520, Paramus, NJ 07652. To contact SmartSites, call (201) 870-6000 or contact us through the website at www.smartsites.com/contact