SurveySparrow, the young startup that made headlines recently with their $1.4 million seed funding from Prime Venture Partners, announced yesterday that they have closed 10,000+ customers across the globe, from varied domains. The customer experience platform reached this milestone of ‘helping more customers delight their customers’ only three months after they announced their seed funding. The customer experience platform competes head-on with established competitors like SurveyMonkey, Qualtrics & TypeForm and already has an impressive list of clientele including DiDi, PaySafe, FedEx, Deloitte Digital, SAP, and Siemens.
SurveySparrow allows users to create and share mobile-first, conversational surveys which are highly engaging and user-friendly. The SaaS startup had earlier announced its plans to use the seed funds in product development and build it into a continuous improvement platform, the first of its kind. With its crisp customer satisfaction and NPS surveys, SurveySparrow captures 40% more responses in addition to efficiently following up and closing the feedback loop.
“We believe customer experience will be the biggest factor influencing buying decisions and we want to offer the best-in-class experience at a fraction of what it would cost to our global counterparts. Today with 10000+ customers from across the world counting on us to make their CX best, we can’t be more sure about our plans. I am thankful for all the people who have had our backs- we have yours too”, said Shihab Muhammed, CEO and Founder of SurveySparrow.
The startup has come a long way since its launch in October 2017 and is on target to clock more than 20,000 customers by the end of 2019.
SurveySparrow is a Palo Alto-based customer experience platform that aims to reimagine the data collection experience. SurveySparrow’s Conversational User Interface (CUI) allows users to create and share highly engaging, mobile-first surveys. The platform is well-equipped to perform an extensive analysis of the feedback collected to derive meaningful business conclusions.