New partnership enhances data, strategy and customer experience consulting practice
Today ECENTA Digital is excited to announce it recently joined the Qualtrics Partner Network. Qualtrics, recently acquired by SAP, is the leader in customer experience and creator of the experience management (XM) category. The Qualtrics Partner Network and its member companies provide organizations with access to best-in-class XM consulting, technology, and services.
ECENTA Digital’s membership in the Qualtrics Partner Network is largely attributable to the practice’s aligned strategic view of customer experience, along with the technical expertise to deliver successful customer experience programs. ECENTA Digital can now better assist its clients with data, insights, and customer experience strategy and support, while properly monitoring, responding to, and improving every key moment along their clients’ customer journeys.
“Qualtrics is the gold standard for organizations when it comes to improving your customer experience, which has a direct tie to ROI and competitive differentiation,” says Jeff Cree, Senior Manager of Data Strategy and Analytics for ECENTA Digital. “Becoming a Qualtrics partner allows us to help our customers transform their business by making changes that improve their customer relationship and therefore retention efforts. These insights are actionable and necessary to remain competitive.”
"For years, marketers have tried to blend qualitative and quantitative data in the hopes of better engaging customers ,” says Bruce Petillo, Vice President and General Manager for ECENTA Digital. “This process is very time consuming and data becomes stale quite quickly. Utilizing Qualtrics and SAP Customer Experience solutions to integrate customer experience data and operational data, organizations gain real-time insights into customers. This will enable customer experience leaders to develop strategies that better utilize experience data and operational data while leveraging AI and machine learning to create repeatable and scalable customer experiences that create the right connections at precisely the right time.”
For more information about the partnership visit https://www.qualtrics.com/partnerships/ecenta/.
ECENTA is a global, award-winning, SAP solutions implementor and consulting practice that supports the SAP C/4HANA® suite of products. An official SAP partner, ECENTA was founded in Germany in 2000 by ex-SAP employees and together with ECENTA Digital—the digital marketing and commerce strategy practice for ECENTA— ECENTA helps clients achieve business goals and create meaningful customer experiences. Learn more at www.ecenta.com and www.ecentadigital.com.
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