Available for the first time outside of an Instructor-led Master Class, the six (6) Toolkits in the BPM Toolkit Series are some of the most powerful process improvement techniques available.
Terry Schurter is pleased to announce the availability of his six (6) BPM Toolkits as ebooks on Amazon for just $9.99 each. Designed for the analysis and improvement of business processes, these toolkits have been used in businesses globally to drive exceptional levels of process and performance improvement for years. Now, for the first time ever, they are available outside of an instructor-led Master Class!
The toolkits cover the analysis and improvement techniques that surface the greatest opportunity for improvements, These perspectives include Moments of Truth, Innovation, Business Rules, Break Points, Successful Customer Outcomes, and Bridging the Gap.
Each toolkit provides the rationale and instruction on how to use the toolkit along with example forms that can be used to collect information and develop process improvement recommendations. The toolkits are short and to the point, getting you into the meat of the improvement activity as quickly as possible.
About the author. Terry Schurter is an industry expert in BPM (Business Process Management). He won the Global Thought Leadership Award from the BPM Group and mutliple Corporate Engineering Awards from Westinghouse. He was CIO and Chief Analyst for the BPM Group and served as the Research Director for Process with Bloor Research
Terry developed and delivered process improvement Master Classes to companies globally (US, UK, Australia, UAE, Belgium, France, Germany, Switzerland) and was a Keynote Speaker at Fortune 100 C-level conferences.
Terry is a published author/co-author including The Insiders’ Guide to BPM, Customer Expectation Management, Technologies for Government Transformation, and In Search of BPM Excellence. He has over 30 years’ experience managing and implementing solutions for engineering, software, and business problems.
The toolkits are available exclusively from Amazon. All of Terry’s books are listed on this url. http://tschurter.com/books/
